Terms & Conditions – ShopGenZ

Welcome to ShopGenZ. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General

By placing an order on ShopGenZ, you confirm that you are at least 18 years old and legally able to enter into a binding contract. We reserve the right to update these Terms at any time without prior notice.

2. Products & Pricing

• All products are subject to availability.

• Prices are listed in AED and may change without notice.

• We reserve the right to limit quantities or cancel orders at our discretion.

3. Orders & Payment

• Orders can be placed through our website only.

• We offer Cash on Delivery (COD) and/or prepaid methods depending on location.

• Refusing delivery after dispatch may result in account restrictions.

4. Shipping & Delivery

• Orders are processed within 1 business day.

• Estimated delivery within the UAE is 2–5 business days.

• Delivery delays may occur due to courier issues, weather, or public holidays.

5. Returns & Exchanges

• Items can be returned within 7 days of delivery if unused and in original condition.

• Some items (e.g., hygiene or clearance products) may not be eligible for return.

• Customers are responsible for return shipping costs unless the item is defective.

6. Cancellations

• Orders may only be cancelled before dispatch.

• Once shipped, cancellation is not guaranteed.

7. User Responsibilities

You agree not to misuse the website, submit false information, or attempt to damage the system.

8. Limitation of Liability

ShopGenZ is not liable for any indirect or consequential losses arising from the use of our products or website.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

10. Contact Us

For any questions regarding these Terms, please contact:

📧 Email: 
📞 Phone/WhatsApp: